Customer Policy

Customer Policy – Blackpin Logistics

At Blackpin Logistics, we’re committed to delivering reliable, transparent, and customer-first freight solutions. Our customer policies are designed to build lasting partnerships, ensure satisfaction, and exceed expectations at every step of the logistics process.

Transparent & Competitive Pricing

We believe in honest pricing. Our customers benefit from:

Flat-rate options
Volume-based discounts
Price-matching guarantee
No hidden fees. Just clear, competitive rates you can trust.

Guaranteed Service Level Agreements (SLAs)

Your deliveries are our priority. We ensure:

On-time pickups and deliveries
Prompt issue resolution
Compensation or discounts if SLAs are not met

Flexible Payment Terms

We make transactions smooth with:

Net-30 payment terms for eligible customers
Accepted methods: ACH, credit cards, and more

Fast-Response Freight Matching

Using cutting-edge technology, we provide:

Instant freight quotes
Real-time truck availability
Efficient load-to-carrier matching

Loyalty & Referral Rewards

We appreciate your trust. Enjoy:

Tiered rewards for repeat customers
Referral incentives, including special discounts and gift hampers

Carrier Safety & Compliance

Your cargo is in safe hands:

We work only with insured, licensed, and fully compliant carriers

Performance Reports & Insights

Stay informed with:

Regular KPI reports
Insights on delivery efficiency and cost-saving opportunities

Data Security & Privacy

Your data is secure:

Encrypted storage & secure systems
Transparent policies on data use and privacy

📬 Contact Us Anytime

Need support or want to learn more?

📧 Email: admin@blackpinlogistics.com
📞 Phone: 925-361-2482
🌐 Website: www.blackpinlogistics.com